Billing Policy
Billing Policy – CryptSurf VPN
1. Billing Overview
CryptSurf Inc provides VPN services through prepaid subscription plans. Billing is conducted via cryptocurrency payments and in-app purchases through the Apple App Store and Google Play Store.
2. Accepted Payment Methods
We currently accept:
- Cryptocurrencies (e.g., USDT, USDC, BTC)
- In-app payments via Apple App Store and Google Play Store
All cryptocurrency payments are securely processed through trusted third-party gateways. In-app purchases are handled directly by Apple and Google in accordance with their respective policies.
3. Billing Cycles
- Subscriptions are offered on a monthly or annual basis.
- All subscriptions are set to auto-renew by default unless cancelled prior to the renewal date.
- You may cancel your subscription at any time through your account settings or app store subscriptions page.
4. Failed Payments
- Cryptocurrency Payments: If a transaction is not confirmed on the blockchain, the order will remain pending until confirmation.
- App Store / Google Play Payments: Failed payments or billing issues are managed by the respective platform and subject to their policies.
5. Invoices
- Crypto Payments: Invoices are available upon request. Please provide your customer ID and/or transaction hash.
- In-App Purchases: Invoice and receipt details must be obtained directly through your Apple or Google account.
6. Currency
- All prices are listed in USD.
- Cryptocurrency amounts are calculated at the time of the transaction based on current exchange rates.
- In-app pricing is displayed in your local currency based on the region and device settings.
7. Contact
For any billing-related questions or concerns, feel free to contact our support team:
Email: [email protected]