Privacy Policy

Privacy Policy – CryptSurf VPN

 

1. Introduction

At CryptSurf Inc, privacy and data minimization are fundamental principles of our service design.

CryptSurf provides privacy-focused VPN services designed to minimize the collection and processing of user information.

This Privacy Policy explains how CryptSurf handles information related to:

  • VPN services;
  • customer accounts;
  • reseller services;
  • website usage;
  • payment and support processes.

CryptSurf Inc is incorporated under the laws of the British Virgin Islands (BVI).

2. VPN Data We Do Not Collect

CryptSurf does not intentionally collect, monitor, or store VPN activity data.

We do not log or store:

  • browsing history;
  • traffic content;
  • DNS requests;
  • destination websites;
  • packet contents;
  • connection activity history;
  • bandwidth usage linked to individual users.

CryptSurf VPN infrastructure is designed so that VPN traffic is encrypted and not used for monitoring user activity.

3. Anonymous Customer Identity

CryptSurf uses an anonymous customer identity model.

Customers may access CryptSurf services through a CryptSurf-generated 16-digit customer identifier.

This identifier:

  • is used for account access and service management;
  • is not intended to identify a real-world person;
  • is not shared with resellers;
  • should be kept confidential by the customer.

CryptSurf does not require customers to provide personal identity information for normal VPN usage.

4. Information That May Be Processed

Although CryptSurf follows data minimization principles, certain limited information may be processed when required for service operation.

This may include:

Account Information

Examples:

  • anonymous customer identifier;
  • subscription status;
  • plan information;
  • activation status;
  • device/session ownership information.

Support Information

If a user contacts support, CryptSurf may process:

  • email address;
  • communication history;
  • technical issue details.

Payment Information

Payment processing may involve:

  • cryptocurrency transaction references;
  • payment confirmations;
  • invoice records.

CryptSurf does not store private wallet keys or operate as a cryptocurrency custodian.

Third-party payment providers may process payment-related information according to their own policies.

5. Website Data

When using the CryptSurf website, limited technical information may be processed.

This may include:

  • anonymous analytics information;
  • browser information;
  • essential session data;
  • language preferences.

CryptSurf does not use:

  • advertising trackers;
  • behavioral profiling;
  • third-party advertising cookies.

6. Cookies

CryptSurf uses only essential cookies required for functionality, including:

  • authentication sessions;
  • security controls;
  • language preferences.

CryptSurf does not use cookies for:

  • advertising;
  • user profiling;
  • cross-site tracking.

7. Data Sharing and Third Parties

CryptSurf does not sell user data.

Limited information may be processed by trusted service providers for operational purposes, including:

  • hosting providers;
  • infrastructure providers;
  • payment processors;
  • communication providers.

Such providers are used only where necessary to operate CryptSurf services.

CryptSurf does not provide VPN activity data to third parties.

8. Reseller and Activation Code Distribution

CryptSurf activation codes may be distributed through authorized resellers.

Resellers:

  • do not create customer accounts;
  • do not access customer identities;
  • do not access VPN activity;
  • do not receive IP addresses, device information, or usage data.

Resellers only distribute CryptSurf activation codes.

Customer accounts, subscriptions, and VPN services remain managed exclusively by CryptSurf Inc.

9. Data Retention

CryptSurf follows data minimization principles.

Information is retained only for legitimate operational purposes, including:

  • maintaining active subscriptions;
  • preventing fraud;
  • maintaining payment records;
  • handling support requests;
  • meeting legal obligations where applicable.

VPN activity logs are not retained.

10. Security

CryptSurf implements technical and organizational security measures designed to protect processed information.

These measures may include:

  • encryption;
  • access controls;
  • authentication protection;
  • secure infrastructure management;
  • monitoring of system security events.

No internet-based service can guarantee absolute security, but CryptSurf continuously works to protect its systems.

11. User Responsibilities

Customers are responsible for protecting:

  • their 16-digit CryptSurf identifier;
  • activation codes;
  • account access credentials where applicable.

Customers should avoid sharing access identifiers with unauthorized persons.

12. Your Rights

Depending on your location and applicable law, you may have rights regarding information you have voluntarily provided.

For example:

  • request access to submitted information;
  • request correction;
  • request deletion where applicable.

Requests can be submitted to:

support@cryptsurfvpn.net

13. Jurisdiction and Applicable Law

CryptSurf Inc is incorporated in the British Virgin Islands.

This Privacy Policy is governed by applicable laws of the British Virgin Islands.

Where mandatory data protection or consumer protection laws apply, CryptSurf will consider such requirements as applicable.

14. Privacy Recommendations

For increased privacy, CryptSurf recommends:

  • protecting your CryptSurf identifier;
  • using secure device settings;
  • reviewing permissions granted to applications on your device;
  • disabling unnecessary location services if desired.

Other applications installed on your device may collect location or device information independently from CryptSurf.

15. Contact

For questions regarding this Privacy Policy:

CryptSurf Inc

Email:

support@cryptsurfvpn.net

By creating, activating, or using a CryptSurf account, you acknowledge that you have read and understood this Privacy Policy.