Privacy Policy

Privacy Policy – CryptSurf VPN

1. Introduction

At CryptSurf Inc, your privacy is our priority. We do not collect, log, store, share, or sell any personal data or online activity of our VPN users. This Privacy Policy outlines how information is handled solely in relation to technical infrastructure operations and not for personal identification.

CryptSurf Inc is a company incorporated in the British Virgin Islands (BVI) and does not operate under the laws or jurisdiction of the European Union or the Federal Republic of Germany.

2. Information We Do Not Collect

We do not collect, monitor, or store any of the following data through our VPN services:

  • Browsing history
  • Connection logs
  • IP addresses
  • DNS queries
  • Traffic destination or content
  • Session duration or timestamps

All traffic within our VPN infrastructure is encrypted and not observable by CryptSurf.

3. Information That May Be Collected (Website Only)

When visiting our website outside the VPN tunnel, the following limited data may be processed by third-party services:

  • Anonymous website analytics, such as page views or visit duration, collected by privacy-respecting tools (e.g., Plausible, Matomo).
  • Email address, only if voluntarily provided for newsletter or support communication.
  • Payment data, exclusively managed by third-party payment gateways. CryptSurf Inc does not process or store any wallet or payment information directly.

Purchases made via Apple App Store or Google Play Store are governed by their respective policies and handled entirely by the platform providers.

4. Cookies

Our website uses only essential cookies for functionality (e.g., language preference, session management). We do not use tracking, profiling, or advertising cookies.

5. Data Sharing and Third Parties

CryptSurf does not sell or share any personal data. However, certain services are supported by external providers for:

  • Payment processing
  • Hosting and infrastructure
  • Customer communication tools

All providers are selected for their compliance with strong privacy standards. CryptSurf itself does not have access to or control over the data managed by these services.

6. Dealer Distribution

Certain time-limited premium activation codes may be distributed by authorized third-party resellers. These codes are used to upgrade existing users, who already have a 16-digit anonymous access code, to premium features for a specified duration (e.g., 1, 3, 6, or 12 months).

Dealers:

  • Do not issue access codes or user accounts
  • Have no access to any user data or identities
  • Only provide premium feature activation codes

All reseller activities fall under this Privacy Policy and are subject to the same standards of user anonymity and data protection.

7. Data Retention

CryptSurf does not retain any personal data by default. Limited information may exist only if voluntarily submitted by users (e.g., support requests or invoice inquiries). Such data is stored only temporarily and deleted promptly once resolved.

8. Your Rights

CryptSurf does not hold any personal data that would allow identification or tracking of users. However, if you have submitted support emails or contact messages, you may:

  • Request access to your message
  • Request deletion or correction

Please contact us at: support@cryptsurfvpn.net

9. Security

We implement strong technical and organizational measures to safeguard the limited data processed during infrastructure operation.

10. Jurisdiction

CryptSurf Inc is a legal entity registered in the British Virgin Islands (BVI). All operations are subject to BVI law only. We are not subject to the GDPR, EU law, or German national data protection regulations.

11. User Privacy Recommendations

For maximum privacy, CryptSurf recommends disabling location services on your device. Some third-party apps may access your GPS and reveal your real location. Disabling location services enhances anonymity.

12. Contact

If you have any questions regarding this Privacy Policy, you can contact our team at:
Email: support@cryptsurfvpn.net

**By generating or using an account number, you acknowledge and accept the practices described in this Privacy Policy.**