Refund Policy

Refund Policy – CryptSurf VPN

1. Overview

This Refund Policy defines the conditions under which refunds may be considered for CryptSurf VPN services.

CryptSurf Inc is a privacy-focused service provider. Our system does not require registration via email, username, or password. Users access the VPN via a randomized, anonymous 16-digit access key. No personal data is collected or stored.

By using our services, you confirm that you understand and accept the terms outlined herein.

2. Payment Methods and Refund Eligibility

Accepted Payment Channels:

  • Cryptocurrency payments (e.g., BTC, USDT, USDC)
  • In-app purchases through the Apple App Store or Google Play Store

Refund Eligibility:

  • Cryptocurrency payments are non-reversible and may only be considered for refund in exceptional circumstances at CryptSurf’s sole discretion.
  • App Store / Play Store purchases fall under the refund rules and conditions of their respective platforms. CryptSurf does not control or process these refunds.

3. Conditions for Refund

Refunds may be considered only under the following limited conditions:

  • Service Non-Delivery: If a technical error on our side prevents your activation key from functioning within 24 hours of payment confirmation.
  • Confirmed Technical Failure: If you experience consistent and unresolved service disruptions clearly caused by CryptSurf infrastructure.
  • Eligible Promotional Trial: If a money-back guarantee was explicitly stated at the time of purchase.

All other refund scenarios are excluded unless required by BVI law.

4. Request Procedure

To request a refund for a crypto-based transaction, follow these steps:

  1. Email: Contact us at support@cryptsurfvpn.net
  2. Provide:
    • Your 16-digit access code (no email or username)
    • Transaction hash of the crypto payment
    • A clear explanation of the issue

Refund requests must be submitted within 7 days of the original purchase. CryptSurf Inc reserves the right to request additional information to validate the claim.

⚠️ Refunds for App Store or Google Play must be requested directly from Apple or Google, in line with their published policies. CryptSurf Inc cannot override platform decisions.

5. Non-Refundable Scenarios

Refunds will not be granted under the following circumstances:

  • Change of mind or lack of continued interest
  • Issues caused by third-party software or device incompatibility
  • Account suspension due to violations of the Terms of Service or Acceptable Use Policy
  • Failure to disable auto-renewal in the app store
  • Transactions not verifiable due to anonymized access method

6. Legal Disclaimer

CryptSurf Inc is a company registered in the British Virgin Islands (BVI) and operates under its laws. This refund policy is not subject to EU/GDPR or any foreign consumer protection regulations.

7. Policy Changes

This Refund Policy may be revised at any time without notice. The version posted at the time of your purchase shall apply.

8. Contact

For questions regarding crypto-based refunds, contact:
Email: support@cryptsurfvpn.net

Do not send personal data or identification documents—they will not be processed or stored.