Refund Policy

Refund Policy - CryptSurf VPN

1. Overview

This Refund Policy outlines the conditions under which refunds may be issued for CryptSurf VPN subscriptions and services. By purchasing our services, you agree to the terms set forth in this policy.

2. Payment Methods and Refund Eligibility

  • Accepted Payments: Payments are accepted via cryptocurrency and through Apple App Store and Google Play Store purchases.
  • Refund Requests: Due to the nature of digital services and the finality of cryptocurrency transactions, refunds for cryptocurrency payments are handled on a case-by-case basis. For purchases made via Apple App Store or Google Play Store, refund requests are subject to the policies of the respective platforms.

3. Conditions for Refunds

Refunds may be considered under the following circumstances:

  • Service Non-Delivery: If you do not receive access to the subscribed service due to a confirmed technical error or system failure on our part.
  • Repeated Service Disruptions: If there are persistent and unresolved technical issues that significantly impair your ability to use the service.
  • Cancellation within a Trial Period: If applicable, refunds may be issued if you cancel within any trial or money-back guarantee period specified at the time of subscription purchase.

4. Request Procedure

To request a refund, please follow these steps:

  • Contact Support: Send an email to [email protected] with your account details, a description of the issue, and your refund request.
  • Review Process: Our support team will review your request and may ask for additional information to verify the issue.
  • Resolution: Refund decisions are made at the sole discretion of CryptSurf Inc. If approved, the refund will be processed via the original payment method. Note that for in-app purchases, you may be directed to contact Apple or Google support in accordance with their policies.

5. Non-Refundable Circumstances

Refunds will not be issued under the following conditions:

  • Change of Mind: If you simply change your mind or no longer wish to use the service after purchase.
  • Violation of Terms: If your account has been suspended or terminated due to violation of the Terms of Service.
  • Unauthorized Transactions: In cases where a transaction is later identified as unauthorized, please contact your payment provider immediately.

6. Modifications to the Refund Policy

CryptSurf Inc reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically.

7. Contact Information

For any questions or concerns regarding this Refund Policy, please reach out to our support team at:
Email: [email protected]